Frequently Asked Questions
Everything you need to know about shopping with Palmer's
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Palmer's only ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please email us at [email protected] with your order number and a photo of the damaged item within 48 hours of delivery for a free replacement.